Simply put, phone systems that you don’t have to store at your office or HQ. They’re “hosted” by us “your phone provider” using a secure internet connection rather than a physical phone line.

Yes, absolutely! We can program a function key for your clients that prefer to speak to someone live.

We offer 24/7 Local customer service, unlike other hosted systems where you’re calling a 1-800 # to wait on hold for hours.

• On-call Personnel
• Office Hours or Info
• “O” to speak to an agent at Answering Service (if set-up)

Two Options for Function Keys

1. Have access to our Client Portal to update the on-call schedules so the function keys reach the correct person
2. Have us program/edit/change functions keys as required

Our Virtual Receptionists provide you with reliable and professional 24/7 coverage ensuring you never miss a call. We can provide general information, answer questions, message taking, call transferring, order taking and appointment bookings. Hiring us lets you focus on your business while we take care of the calls.

Our Reception Overflow service ensures your clients will never get a busy signal or voicemail. We will take your overflow calls and transfer them to the appropriate contact, help with general information, answer basic questions, take orders, or take a message and dispatch via text or email promptly.

If your office receptionist is ill or you have a staff meeting or event coming up our Reception Coverage is a great option. Ensuring your clients still get a friendly professional voice at the other end and can direct your calls efficiently.

24 hours a day 7 days a week we are here to take your calls. We take over at the end of the day, weekends, and holidays to support all your clients needs.

From fire response coverage to Oil & Gas spills we are here for all your emergency calls. We follow custom response plans for each company to ensure calls are handled in a timely manner and emergency response is dispatched promptly.