What We Do?

We provide outstanding virtual reception, customer service as well as complete work alone safety programs and 24/7 live monitoring.

Client Portal

Clients can log in to their client portal to

  • Update company information
  • Change on-call
  • Retrieve messages
  • And much more!

Answering Services

  • Virtual Reception
  • Reception Overflow
  • Reception Coverage
  • After Hours
  • 24/7 Emergency Line Monitoring

Safety Services

  • Lone worker solutions
  • Emergency Response
  • 24/7 Safety Checks
  • SPOT monitoring

Alarm Monitoring

  • Oil & Gas Facility Alarm Monitoring
  • Intrusion Monitoring
  • Fire Alarm Monitoring

    We Provide Peace of Mind

    Decades of experience combined with the most modern and up-to-date equipment, help us provide superior and dependable service.

    Contact City Answering today and find out how we can help keep your employees safe and protect your property from fire, theft and vandalism.

    City Answering Service aquired Executive Answering Service in Grande Prairie, AB in January 2021.

    Canada Wide Services

    While City Answering serves clients Canada Wide, we take additional pride in supporting the businesses in local and surrounding areas.

     

    • Fort St John, BC
    • Grande Prairie, AB
    • Fort Nelson, BC
    • Dawson Creek, BC
    • Chetwynd, BC
    • Hudson Hope, BC
    • Tumbler Ridge, BC
    • Fox Creek, AB

    Industries We Serve

    At City Answering Service we serve a multitude of clients ensuring every clients specific needs are taken care of.

    Property Management

    CAS has been serving property management firms for 25+ years. We can help with Reception Overflow, Reception Coverage and after hours to ensure your clients and tenants are always taken care. From answering general questions, message taking, transferring calls, and dispatching after hour emergency calls.

    Real Estate

    Our Virtual Receptionists are trained to answer your calls promptly and professionally offering reception overflow and coverage, taking messages and transferring calls to the agent(s) requested. 

    Oil & Gas

    We have specialized in the Oil & gas Industry for 25+ years from taking Emergency calls and alarms and dispatching promptly and efficiently to on-call dispatch 24 hours 7 days a week. Leave it to CAS to receive your compressor and well alarms and ensure there is minimal downtime with our experienced operators dispatching alarms promptly.

    Government

    Our Virtual Receptionist are trained to answer your calls promptly and professionally offering reception overflow and coverage, taking messages and transferring calls to the department requested. 

    Healthcare

    With our many years of experience in the healthcare industry we can help with Reception Overflow & Coverage as well as after hour calls and emergencies.

    Forestry

    We have been serving the forestry sector for decades offering 24/7 after hours emergency and fire reporting phone lines with prompt reaction time. We offer monitoring of forestry employees working alone with strict work alone procedures in place to keep safety a top priority.

    Trades

    We offer answering service for all trades including plumbing, heating & electrical to ensure your phones are answered day and night. Ensure your phone never goes unanswered so your client’s emergency issues are always taken care of.

    FROM OUR CLIENTS

    We absolutely love this new tool (Client Portal). It has been very beneficial in so many ways. It helps the On-Call Managers access contact information at their fingertips, and we are able to enter after hour service requests as soon as the next morning, rather than having to wait to receive the Monday emails from City Answering Service.

    Tawnya Phillips, City Public Works

    Dispatchers really like how messages get to them – phone, if phone is busy then text. He really appreciates that. I have absolutely nothing at all bad to say about the service. We appreciate what you do and are pleased.

    Holly Guay, Isolation Equipment

    City Answering has been a wonderful part of our business. Your service provided is exceptional and the people there are absolutely wonderful. Your staff is polite and our customers appreciate how quickly they are put through. The text is a wonderful option for when we miss a call and there is always follow up if we don't respond. I would rate your service at a 10 out of 10 and we look forward to many more years together.

    Chris Schreyer, Dans Oilfield Rentals

    I have managed and dispatched at a number of companies over the years. We have always had an answering service handle the direct calls in the evenings. By far the service I have experienced from City Answering Service over the last couple years at Westar Oilfield Rentals has been the best to date. The girls are always kind and professional and if there are any phone or messaging issues they are dealt with immediately. My Customers appreciate not having to sit on hold and I have never received complaint about missed or improperly transferred calls. Thank you Candace and crew for the great service.

    Ardy Mackay, Westar Oilfield Rentals

    Excellent service and communication, really friendly staff. They always accommodate to our needs. Thank you!

    Diana Gismondi, Equity Rentals Ltd.