Hosted Phone Solutions
- Affordable Phone Systems Hosted by Us
- 24/7 Local Customer Service
- Multiple Function Key Options
- “0” to speak to an Agent (Answering Service)
Industries We Serve
At City Answering Service we serve a multitude of clients ensuring every clients specific needs are taken care of.
CAS has been serving property management firms for 25+ years. We can help with Reception Overflow, Reception Coverage and after hours to ensure your clients and tenants are always taken care. From answering general questions, message taking, transferring calls, and dispatching after hour emergency calls.
Our Virtual Receptionists are trained to answer your calls promptly and professionally offering reception overflow and coverage, taking messages and transferring calls to the agent(s) requested.
Oil & Gas
We have specialized in the Oil & gas Industry for 25+ years from taking Emergency calls and alarms and dispatching promptly and efficiently to on-call dispatch 24 hours 7 days a week. Leave it to CAS to receive your compressor and well alarms and ensure there is minimal downtime with our experienced operators dispatching alarms promptly.
Our Virtual Receptionist are trained to answer your calls promptly and professionally offering reception overflow and coverage, taking messages and transferring calls to the department requested.
With our many years of experience in the healthcare industry we can help with Reception Overflow & Coverage as well as after hour calls and emergencies.
We have been serving the forestry sector for decades offering 24/7 after hours emergency and fire reporting phone lines with prompt reaction time. We offer monitoring of forestry employees working alone with strict work alone procedures in place to keep safety a top priority.
We offer answering service for all trades including plumbing, heating & electrical to ensure your phones are answered day and night. Ensure your phone never goes unanswered so your client’s emergency issues are always taken care of.
FROM OUR CLIENTS
We absolutely love this new tool (Client Portal). It has been very beneficial in so many ways. It helps the On-Call Managers access contact information at their fingertips, and we are able to enter after hour service requests as soon as the next morning, rather than having to wait to receive the Monday emails from City Answering Service.
Tawnya Phillips, City Public Works
Dispatchers really like how messages get to them – phone, if phone is busy then text. He really appreciates that. I have absolutely nothing at all bad to say about the service. We appreciate what you do and are pleased.
Holly Guay, Isolation Equipment
City Answering has been a wonderful part of our business. Your service provided is exceptional and the people there are absolutely wonderful. Your staff is polite and our customers appreciate how quickly they are put through. The text is a wonderful option for when we miss a call and there is always follow up if we don't respond. I would rate your service at a 10 out of 10 and we look forward to many more years together.
Chris Schreyer, Dans Oilfield Rentals
I have managed and dispatched at a number of companies over the years. We have always had an answering service handle the direct calls in the evenings. By far the service I have experienced from City Answering Service over the last couple years at Westar Oilfield Rentals has been the best to date. The girls are always kind and professional and if there are any phone or messaging issues they are dealt with immediately. My Customers appreciate not having to sit on hold and I have never received complaint about missed or improperly transferred calls. Thank you Candace and crew for the great service.
Ardy Mackay, Westar Oilfield Rentals
Excellent service and communication, really friendly staff. They always accommodate to our needs. Thank you!
Diana Gismondi, Equity Rentals Ltd.