What We Do?
We provide outstanding virtual reception, customer service as well as complete work alone safety programs and 24/7 live monitoring.
Client Portal
Clients can log in to their client portal to
- Update company information
- Change on-call
- Retrieve messages
- And much more!
Answering Services
- Virtual Reception
- Reception Overflow
- Reception Coverage
- After Hours
- 24/7 Emergency Line Monitoring
Safety Services
- Lone worker solutions
- Emergency Response
- 24/7 Safety Checks
- SPOT monitoring
Alarm Monitoring
- Oil & Gas Facility Alarm Monitoring
- Intrusion Monitoring
- Fire Alarm Monitoring
Hosted Phone Solutions
- Affordable Phone Systems Hosted by Us
- 24/7 Local Customer Service
- Multiple Function Key Options
- “0” to speak to an Agent (Answering Service)
We Provide Peace of Mind
Decades of experience combined with the most modern and up-to-date equipment, help us provide superior and dependable service.
Contact City Answering today and find out how we can help keep your employees safe and protect your property from fire, theft and vandalism.
City Answering Service acquired Executive Answering Service in Grande Prairie, AB in January 2021.
Canada Wide Services
While City Answering serves clients Canada Wide, we take additional pride in supporting the businesses in local and surrounding areas.
- Fort St John, BC
- Grande Prairie, AB
- Fort Nelson, BC
- Dawson Creek, BC
- Chetwynd, BC
- Hudson Hope, BC
- Tumbler Ridge, BC
- Fox Creek, AB
Industries We Serve
At City Answering Service we serve a multitude of clients ensuring every clients specific needs are taken care of.
Property Management
CAS has been serving property management firms for 25+ years. We can help with Reception Overflow, Reception Coverage and after hours to ensure your clients and tenants are always taken care. From answering general questions, message taking, transferring calls, and dispatching after hour emergency calls.
Real Estate
Our Virtual Receptionists are trained to answer your calls promptly and professionally offering reception overflow and coverage, taking messages and transferring calls to the agent(s) requested.
Oil & Gas
We have specialized in the Oil & gas Industry for 25+ years from taking Emergency calls and alarms and dispatching promptly and efficiently to on-call dispatch 24 hours 7 days a week. Leave it to CAS to receive your compressor and well alarms and ensure there is minimal downtime with our experienced operators dispatching alarms promptly.
Government
Our Virtual Receptionist are trained to answer your calls promptly and professionally offering reception overflow and coverage, taking messages and transferring calls to the department requested.
Healthcare
With our many years of experience in the healthcare industry we can help with Reception Overflow & Coverage as well as after hour calls and emergencies.
Forestry
We have been serving the forestry sector for decades offering 24/7 after hours emergency and fire reporting phone lines with prompt reaction time. We offer monitoring of forestry employees working alone with strict work alone procedures in place to keep safety a top priority.
Trades
We offer answering service for all trades including plumbing, heating & electrical to ensure your phones are answered day and night. Ensure your phone never goes unanswered so your client’s emergency issues are always taken care of.