24/7 Answering and Safety Services

City Answering Service LTD

serving Canadian businesses since 1964

What We Do?

We provide outstanding virtual reception customer service as well as complete work alone safety programs and 24/7 live monitoring.

Client Portal

Clients can log in to their client portal to

  • update company information
  • change on-call
  • retrieve messages
  • and much more!

Answering Services

  • Virtual Reception
  • Reception Overflow
  • Reception Coverage
  • After Hours
  • 24/7 Emergency Line Monitoring

Safety Services

  • Lone worker solutions
  • Emergency Response
  • 24/7 Safety Checks
  • SPOT monitoring

Alarm Monitoring

  • Oil & Gas Facility Alarm Monitoring
  • Intrusion Monitoring
  • Fire Alarm Monitoring

    We Provide Peace of Mind

    Decades of experience combined with the most modern and up-to-date equipment, help us provide superior and dependable service.

    Contact City Answering today and find out how we can help keep your employees safe and protect your property from fire, theft and vandalism.

    City Answering Service aquired Executive Answering Service in Grande Prairie, AB in January 2021.

    Canada Wide Services

    While City Answering serves clients Canada Wide, we take additional pride in supporting the businesses in local and surrounding areas.

     

    • Fort St John, BC
    • Grande Prairie, AB
    • Fort Nelson, BC
    • Dawson Creek, BC
    • Chetwynd, BC
    • Hudson Hope, BC
    • Tumbler Ridge, BC
    • Fox Creek, AB

    Industries We Serve

    At City Answering Service we serve a multitude of clients ensuring every clients specific needs are taken care of.

    Property Management

    CAS has been serving property management firms for 25+ years. We can help with Reception Overflow, Reception Coverage and after hours to ensure your clients and tenets are always taken care. From answering general questions, message taking, transferring calls, and dispatching after hour emergency calls.

    Real Estate

    Our Virtual Receptionists are trained to answer your calls promptly and professionally offering reception overflow and coverage taking messages and transferring calls to the agent(s) requested. Keeping agents safe with 24/7 monitoring of CAS SOS buttons for agents showing properties in high risk areas or working alone.

    Oil & Gas

    We have specialized in the Oil & gas Industry for 25+ years from taking Emergency calls and alarms and dispatching promptly and efficiently to on-call dispatch 24 hours 7 days a week. Leave it to CAS to receive your compressor and well alarms and ensure there is minimal downtime with our experienced operators dispatching alarms promptly.

    We supply efficient work alone programs and GPS devices ensuring your employees are safe and your company is compliant with work alone regulations.

    Government

    Our Virtual Receptionist are trained to answer your calls promptly and professionally offering reception overflow and coverage taking messages and transferring calls to the department requested. Keeping office staff safe with CAS office panic buttons that can be taken anywhere.

    Healthcare

    With our many years of experience in the healthcare industry we can help with Reception Overflow & Coverage as well as after hour calls and emergencies. We create custom work alone programs for health care workers working alone or in high risk areas along with our work alone companion buttons, so workers always feel safe.

    Forestry

    We have been serving the forestry sector for decades offering 24/7 After Hour emergency and Fire reporting phone lines with prompt reaction time. We offer monitoring of forestry employees working alone with strict work alone procedures in place to keep safety a top priority.

    Trades

    We offer Answering Service for all Trades including plumbing, heating & electrical to ensure your phones are answered day and night. Ensure your phone never goes unanswered so your client’s emergency issues are always taken care of.